Our Privacy Statement & HIPAA Compliance | The Joint Regeneration Group

Privacy Policy

At Joint Regeneration

Privacy Policy

Effective Date: September 14, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

JOINT REGENERATION & ANTI-AGING OF (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:
Personal Information:

Name, email address, phone number, physical address
Payment information when you make a purchase or request a quote
Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

IP address, browser type, device information
Website usage patterns and analytics
Cookies and similar technologies

Customer Communication:

Records of inquiries and service requests
Appointment details and preferences
Service history and feedback

2. How We Use Your Information

We use collected data for:

Providing and improving our services
Processing transactions and payments
Communicating with you about your inquiries, appointments, and promotions
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

You can cancel SMS notifications at any time by replying “STOP”
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
All opt-out requests are processed immediately.

Message Frequency & Content:

Message frequency varies based on your interactions with our business
Messages will be directly related to the services you have requested
We do not send promotional content without specific consent

Help & Support:

Reply “HELP” for assistance or contact us at info@jointregeneration.com
Customer support is available during regular business hours

Carrier Information:

Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
SMS aggregators and providers solely for the purpose of delivering messages you’ve consented to receive
All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

If required by law, legal process, or to protect our rights
In response to valid law enforcement requests or court orders

Business Transfers:

In case of mergers, acquisitions, or sale of assets
In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

Encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security assessments and updates
Employee training on data protection
Breach notification protocols in accordance with applicable laws
Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyze site traffic and user behavior
Remember your preferences
Improve website functionality and user experience
Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

Access, update, or delete your personal information
Opt-out of marketing emails by clicking “unsubscribe” in our emails
Opt-out of SMS messages by replying “STOP”
Request information on how we process your data
Withdraw consent at any time for future communications
Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by JOINT REGENERATION & ANTI-AGING OF

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

JOINT REGENERATION & ANTI-AGING OF

Phone: (678) 834-5526
Email: info@jointregeneration.com
Website: www.jointregeneration.com

By using our website and services, you consent to this Privacy Policy.

Meet Your Top-Rated Clinicians

James McGraw PA

Shannon Kelley

Director of Operations

Kristin Mink

Physician Assistant

Our Services

Non-Surgical Knee Pain Protocol

Joint Pain

Weight Loss

Hear from our Patients

★★★★★ 5/5

Wonderful staff full of knowledgeable and caring people. Great care and great results, treating each individual as if they were family.

Great care and results from a knowledgeable and friendly staff who went above and beyond with their treatments.

I’ve been experiencing an annoying pain in my right knee for quite some time, and I was finally able to visit this clinic yesterday. Today, I no longer feel any discomfort in my knee. I’m thankful that I was able to find relief from a reliable facility. I will recommend them to my friends and family!

I went here to try to keep from having surgery on my knees. I was hoping that this would help me and I was delightfully surprised the difference that it made. The people in this office are very friendly and willing to answer any questions that I had. And answer them so that I could understand what was going on. I would recommend the Peachtree City office to anyone looking to put off surgery to get help with the pain and walking of arthritic knees.

I was very pleased with the service I received. The girls were very friendly and dependable. The procedure helped alleviate my pain in my knee. Susanna was very professional on treating my condition. I highly recommend Joint Regeneration & Anti-Aging Institute.

They really gave me phenomenal customer service by listening to my feedback. This made me feel like I had personalized treatment with the PRP plan. It has immensely helped with my neuropathy! The best decision I have made was to explore their services and I would highly recommend them!!

joint regeneration and anti Aging, The administrative ladies are outstanding in their job, The female nurse and female doctor Give you outstanding Service , they're caring and very understanding ,They serve with a smile and take care of all knee pain The building is always clean and sanitized , This is the place to come for service.

Beautiful, clean facility in a great location filled with helpful, knowledgeable staff. I would recommend them to anyone with knee issues, they really care.

Professional to a fault and extremely good customer service. I rarely have a good experience in doctor's offices but this is the exception. I look forward to my appointments!